ConnectWise Manage, HaloPSA and Autotask were built to track time, bill it and store agreements. They do that job well, and it is why almost every MSP relies on one. That said, over the last twenty years, the PSA has also become the place where techs solve tickets and work on projects…and PSAs weren’t built for that.

The market has built workarounds for the status quo. Techs today have a PSA tab, an email tab, the RMM, documentation, the M365 admin center, a remote session, and a time entry they need to fill in. This isn’t the setup that we envision techs using in the future.

Toolqit is the single greatest place where techs do all of their work. We sync with your PSA, but work happens in our single platform. Let’s look at how a ticket looks in TQ vs a legacy PSA setup.

1. PSA tab. Open the ticket. Read the one line the user wrote. Set the board, type, priority and status by hand, or leave them wrong because dispatch will fix it later.
2. Email tab. Search the user’s name to see if they wrote in last week about the same thing. They did. Nobody linked it.
3. Documentation tab. Open the client’s page. Find the M365 tenant, the admin account, the MFA notes. Copy the tenant name.
4. M365 admin tab. Sign in. Find the user. See the sign-in log. Spot the stale app password.
5. RMM tab. Check the device. Confirm Outlook version. Decide whether to remote in.
6. Remote session tab. Connect, clear the credential cache, re-add the account, test.
7. Back to the PSA tab. Write the resolution note from memory. Write the customer reply from memory. Fill out a time entry.

Seven tabs, four logins, three copy-pastes. Multiply this by thirty tickets a day. This is not the most efficient way to solve tickets; and, this is a relatively simple ticket at that.

Toolqit autonomously triages the ticket, and fills out the board, type and priority based on training / historical data. We resummarize the ticket, and autonomously run checks across every connected service to figure out the solve. If the ticket has been seen before, run a workflow to solve; otherwise, techs access all tooling directly from Toolqit and solve the problem right there. It’s that simple.

There’s a lot more to it; every single step that previously needed manual work or something rote to be done, has been rethought.

When techs press resolve, Toolqit autonomously works through the time entry and asks techs for confirmation. And there you have it: one tab, no logins, or the like. We’ve made the tech 40%+ faster immediately.

Keep your PSA to store contracts, bills, and reconciliation of all your finances. At Toolqit, we don’t ask you to migrate your PSA; we connect it on day one…our intention is to make you the best at your work.

Because of how we’ve built Toolqit, median tech creates 11.5 hours of capacity every week. Techs run 40%+ faster, and they get a magical experience they’ve never had before.

There are a lot more tools and numbers to explore, and we’re happy to chat over them on call.