MSPs run on ten tools, Toolqit is one.

Toolqit is the first AI-native platform for MSP service delivery — automatically resolving 78% of tickets, triaging the rest, and replacing your legacy tool stack.

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78%

of tickets auto-resolved

85%+

triage accuracy

1.4s

average AI response

The Platform

Everything you need. Built from the ground up for AI.

AI Triage Engine

AI that reads tickets like a senior tech.

Toolqit parses incoming tickets across email, phone, and chat — identifying root causes, matching past solutions, and drafting responses before a human even opens the ticket.

Root cause identification in under 2 seconds
Confidence scoring on every diagnosis
Auto-drafted first response ready to send

AI that reads tickets like a senior tech.

Unified Queue

Every channel. One intelligent queue.

Eliminate context-switching. All your tickets — regardless of source — land in a single workspace, pre-scoped and prioritized by AI so your techs move fast.

Real-time ingestion from email, phone, and chat
AI categorization and smart routing
Priority-based queue management

Analytics

Visibility into every ticket, tech, and client.

Track resolution rates, tech performance, and client health in real time. QBRs write themselves with live endpoint data — no templates, no manual exports.

Real-time resolution rate metrics
Per-endpoint client health reporting
Auto-generated QBRs from live data

Visibility into every ticket, tech, and client.

AI Engine

AI that reads tickets like a senior tech.

Click any ticket to see how Toolqit analyzes, diagnoses, and drafts a response — in seconds.

Incoming tickets — click to analyze

AI Analysis

Select a ticket to analyze

Root cause, actions, and draft response — in seconds

Ticketing

Every channel. One intelligent queue.

Email, phone, and chat tickets flow in, get scoped by AI, and routed to the right tech — automatically.

Email0

Phone0

Chat0

Incoming Tickets

0 processed

Waiting for tickets…

Helpdesk Workspace

4 tickets. 0 context switches.

Technicians work across multiple tickets simultaneously in a keyboard-driven workspace — no more tab hunting.

Helpdesk — Multi-Ticket View

VPN dropping every 30 min

In Progress

Acme Corp

The VPN keeps dropping every 30 minutes exactly. All remote staff affected.

Identified: MTU mismatch on UDP 500/4500. Pushing config fix now — estimated 3 minutes.

It just reconnected — looks stable! Is this permanent?

Yes. Config update is persistent. Monitoring for 30 minutes to confirm.

Outlook crash since Tuesday update

Pending

TechStart Inc

Outlook crashes immediately on launch for 3 of our users since Tuesday.

Linked to KB5034441. Running profile rebuild remotely on all 3 machines — standby.

RAID amber light — file server down

Escalated

BlueSky LLC

Server is completely unresponsive. There was a power outage last night.

RAID degraded — one drive in foreign state. Connected via iDRAC. Do not reboot. Initiating rebuild now.

We have a 2am backup. Should we restore from that?

Hold — rebuild completes in ~4h with no data loss. Backup ready as fallback. Monitoring.

New employee setup — Sarah J.

Done

DataFlow Co

Sarah starts Monday. Needs M365, VPN, and CRM access set up.

M365 account created. Intune Autopilot enrolled. Apps deploying — est. 22 minutes.

Perfect, thank you!

All done. Welcome email with credentials sent. She'll be ready Monday.

30-Second Demo

See it resolve a ticket in real time.

From ticket ingestion to drafted response — watch Toolqit work end-to-end in under 30 seconds.

Integrations

Plugs into your existing stack.

Toolqit connects to the tools MSPs already use — PSAs, RMM platforms, backup solutions, and ticketing systems.

+more

Get Started

Increase helpdesk margins by 500 basis points.

Start free. See the difference in one call.

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Book a Demo

Schedule a 30-minute call.

Ready to see Toolqit in action?

Book directly via Calendly — 30 minutes, no back-and-forth.

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