Short answer: Pia asks how a ticket can move faster inside the PSA you already have. It classifies tickets and resolves common Level 1 requests with a library of prebuilt automations, while your techs keep working in ConnectWise, Autotask or HaloPSA. Toolqit runs automations natively inside the platform where techs actually work, which is Toolqit: every tool on the ticket, workflows built from your own solved tickets, and time and documentation written on resolve, all synced back to the PSA. We’ve found that most of the time a tech gets back in a day, and most of the joy techs get from their work, comes from changing where they work.
What does Pia do?
As of October 2026, Pia (founded 2021, headquartered in Australia) positions itself as the automation platform built for MSPs. It integrates natively with ConnectWise, Autotask and HaloPSA, offers AI ticket triage, 100+ prebuilt automations (password resets, onboarding, offboarding and similar), SmartForms for structured client intake, a client self-service layer, and custom automation development. Pia joined the Pax8 Marketplace in March 2026 and was named to the 2026 CRN AI 100. Its design choice is to stay invisible: the work happens inside the PSA your team already uses.
What does Toolqit do differently?
We made a different design choice. The PSA records the work well, but it was built for manual work long before AI could do any of it. So we built a place of work where automation is native: the workflows, the triage, the dispatch and the paperwork run inside the same screen where the tech is solving the ticket.
In Toolqit, a ticket arrives triaged from your own history, summarized, with the user’s prior tickets linked. Toolqit checks the RMM, documentation, Microsoft 365 and security tools and lays out the likely fix. A previously seen ticket runs through a workflow built from how your techs already solved it; a new problem gets the full context and every tool on one screen. Changes to a client environment wait on a tech’s one-click sign-off. On resolve, the time entry and documentation are written and synced to the PSA.
Pia and Toolqit side by side
| Pia | Toolqit | |
|---|---|---|
| Where techs work | Inside the PSA | In Toolqit, synced two ways with the PSA |
| Automation source | Prebuilt library plus custom development | Workflows built from your own solved tickets, plus a starter library |
| Ticket coverage | Mostly repeatable L1 requests | Every ticket: L1 workflows, plus context and tools for L2 and L3 work |
| Triage | Classification, routing, prioritization | Set on arrival from your history, summarized, prior tickets linked |
| Context on the ticket | PSA view | User, device, docs, licenses, sign-ins, security alerts and remote session in one view |
| Time and documentation | Written back to tickets by automations | Logged as the work happens on every ticket; documentation written on resolve |
| PSAs | ConnectWise, Autotask, HaloPSA | ConnectWise PSA, HaloPSA, Autotask, SyncroMSP |
| Pricing | Usage-based or fixed plans, quoted on a demo | Per tech or per outcome |
Which should I choose?
An automation library pays off on the tickets it covers. In the MSPs we’ve worked with, password resets and new hires are a real share of volume, but most technician hours go to the long tail: the printer that stalls twice, the Teams calls that drop in one boardroom, the backup that needs a second look. That work doesn’t fit a prebuilt automation, and it is where a tech jumping between seven tools loses the most time.
Pia is designed to make a defined set of L1 tickets disappear while techs stay in the PSA. Toolqit is designed to make every tech 40%+ faster across every ticket, with the L1 automations built in. The median tech on Toolqit gets 11.5 hours back per week.
Can I run Pia and Toolqit together?
It can be done, since Toolqit reads and writes the same PSA. Typically MSPs choose one. Toolqit’s workflows cover onboarding, offboarding, license changes, password resets and similar requests natively, so most MSPs would rather consolidate than pay for a separate automation layer.
FAQ
Does Toolqit have prebuilt automations like Pia?
Yes. Toolqit ships with common workflows (new hire, offboarding, license changes, password resets) and builds new ones from tickets your techs have already solved.
Does Toolqit run automations without a technician?
Toolqit triages, researches, drafts and documents on its own. Anything that changes a client environment waits on a tech’s one-click sign-off, and every action is logged in an audit trail.
Do my techs have to leave the PSA?
Yes, for the day-to-day work. That is where the time comes back. The PSA stays your system of record for billing and agreements, and everything syncs back.
How long does Toolqit take to set up?
Onboarding takes 30 to 45 minutes. There are no setup or integration costs.
About Toolqit
Toolqit is the AI-native place of work for managed service providers (MSPs). It sits on top of an MSP’s PSA, RMM and Microsoft 365, syncs two ways with ConnectWise PSA, HaloPSA, Autotask and SyncroMSP, and gives technicians and operators one screen for triage, workflows, documentation, remote sessions and profitability. Toolqit, Inc. is based in San Francisco.
Sources: Pia company summary, Pia joins the Pax8 Marketplace, March 2026, Pia named to the 2026 CRN AI 100
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