MSPs run on ten tools, Toolqit is one.
The first AI-native platform for MSP service delivery — triaging and resolving tickets, automatically documenting everything, and replacing your legacy tool stack.
Get to know Toolqit
Intelligent ticket triage
Every incoming ticket is parsed, categorized, and routed before a human opens it. Root cause identification in under 2 seconds with confidence scoring on every diagnosis.
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Every channel. One intelligent queue.
Eliminate context-switching. All your tickets — regardless of source — land in a single workspace, pre-scoped and prioritized by AI so your techs move fast.
| Title | Status | Time |
|---|---|---|
VPN Connection Dropping John D·Acme Corp | In Progress | 2m |
Outlook Crashing on Startup Sarah L·TechStart Inc | Waiting | 8m |
Server Unresponsive After Outage Mike R·BlueSky LLC | Open | 14m |
New Employee Workstation Setup HR Dept·DataFlow Co | Resolved | 22m |
Printer Offline — 3rd Floor Lisa K·Horizon Media | In Progress | 31m |
MFA Reset Request Tom B·Atlas Legal | Resolved | 45m |
| Tech | Tickets | Avg Time | Rate |
|---|---|---|---|
AI Agent | 108 | 0.4s | 96% |
MK Mike K | 42 | 4.2m | 94% |
JW Jen W | 38 | 6.1m | 87% |
CR Carlos R | 29 | 8.3m | 82% |
Visibility into every ticket, tech, and client
Track resolution rates, tech performance, and client health in real time. QBRs write themselves with live endpoint data — no templates, no manual exports.
Plugs into your existing stack
Toolqit connects to tools MSPs already use and becomes a single pane of control — PSAs, RMM platforms, backup, IT security. No rip-and-replace.
ConnectWise
HaloPSA
NinjaOne
Datto
Autotask
Veeam
IT Glue
Acronis
N-able
Zendesk
Freshdesk
Salesforce
AI that reads tickets like a senior tech.
Toolqit parses incoming tickets across email, phone, and chat — identifying root causes with confidence scoring, matching past solutions, and drafting responses before a human even opens the ticket.
VPN Connection Dropping
Acme Corp
Every resolution becomes documentation.
When a ticket is resolved, Toolqit extracts the problem, root cause, and fix into a structured knowledge base article — tagged, indexed, and available for future tickets. No manual write-ups.
VPN Connection Dropping